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Complain Videocon D2H Regarding Base pack Change without my consent

Complain ID : CCN031143   50  

DTH TV Complaint Complaint Date: March 17, 2018
Modified date: April 13, 2018
Hi,



My customer ID is 31416282, My base Pack is changed to New Gold Sports from Super Gold without my call or consent don't know why and how.



Kindly let me know the reason also for my pack change without my or mine family members consent/knowledge.



Kindly help me by resolving this issue, please downgrade my base pack and refund the excess deduction which has been deducted from my account because of base pack change.


Kindly solve this this issue.

When I had queried about the same with Customer Care I came to know that some Unknown Number "8390662122" has changed my base pack.

Mine concern is the same how my basic personal Information is leaked to some unknown person whom I don't know and never contacted. My base pack was changed and extra money is getting deducted from my account.

For each mail and call I am getting the same response that my pack was changed because of above mentioned Mobile Number, but mine concern is I don't know above number Person and I never got a call from that number also.

Kindly help me in getting the Justice and also solving this issue.

Thanks & Regards

Satish Sharma
Complaint Against / To: Videocon D2H

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