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Balance deduction without my knowledge

Complain ID : CCN049872   27  

DTH TV Complaint Complaint Date: December 6, 2020
Subscription id:1289930594
I was unable to watch 2 paid channels because of poor signal.Other channels were ok.On my complain they send a technician to solve the problem.Till then I had no information that they will charge me to resolve the bad signal problem.
After 15-20 days they deducted rs 150 from my balance without my knowledge and also without informing me later also.
I found my balance low and called them then they told me of the charges being deducted.
I argued that they should inform me of charges before making any service and it should be refund to me immediately but they denied.
I through this forum would like to get back my refund
Complaint Against / To: Tatasky

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