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KHOSLA ELECTRONICS DELIVERING DAMAGE VOLTAS AC OF 1.5 TON

Complain ID : CCN031414   59   Complaint's Reply

Delivery Complaint Complaint Date: April 13, 2018
Modified date: April 13, 2018
  • State :  West Bengal
  • City :  Kolkata
  • Address: Af 65/6 Arjunpur Tentul Tala Kolkata 700059
I MR GOPAL CHANDRA DUTTA HAS PURCHASED ONE VOLTAS AC OF 1.5 TON FROM KHOSLA ELECTRONICS PVT LTD KOLKATA , BAGUIHATI SHOWROOM VIDE INVOICE NUMBER 03524/1819/00523 DT 12/04/2018 AND MODEL NO 183 JY INDOOR 4551952B17FC14531, AFTER GETTING DELIVERY IT IS OBSERVED THAT A DAMAGED MACHINE WAS DELIVERED TO ME AND THERE WAS NO BRACKET SUPPLIED BY THE DEALER AS REPORTED BY THE TECHNICIANS FROM VOLTAS WHO VISITED FOR INSTALLATION. WHEN I TRIED TO MAKE CONTACT WITH THE DEALER OVER THE TELEPHONE ( NO 9874249767 AND 9830128196) SEVERALLY THERE WAS NO PROPER RESPONSE AT THEIR END AND AFTER A TIME GAP THEY DROPPED MY CALL .
IT’S VERY UNFORTUNATE FOR ME THAT THE COMPANY LIKE YOU DELIVERING THIS SHORT OF DAMAGED MACHINE COULD NOT BE EXPECTED AT ALL .
IN THIS REGARD YOU ARE REQUESTED TO LOOK INTO THE MATTER BY REPLACING THE MACHINE AS SOON AS POSSIBLE OR OTHER WISE IT WILL BE VIEWED VERY SERIOUSLY AT MY POINT THROUGH REPORT THE CONSUMER FORUM OR TO PUBLISH THAT MUCH OF UNPROFESSIONALISM THROUGH SOCIAL MEDIA .
LOOKING FOR YOUR REPLY WITHIN A VERY SHORT PERIOD.
Complaint Against / To: KHOSLA ELECTRONICS

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    Voltas

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    Dear Gopal,

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team

    Voltas

    by Voltas:

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    Dear Gopal,

    We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
    Have a nice day.

    Regards,
    Voltas Online Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.