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Delivery not happened on time and WORST COURIER SERVICE by Bluedart

Complain ID : CCN028769   250  

Delivery Complaint Complaint Date: September 25, 2017
Modified date: September 29, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: 304 B Anjaneya Anugraha Apt Immadihalli Whitefield
Date : 25/09/2017 : Waybill No : 57922609474

It is very upsetting to inform that India’s so called “Best courier service” is actually the “WORST COURIER SERVICE” ever. This is not my first instance with Bluedart but the second and now i find it very important to share my experience as now i am sure that Bluedart is the most useless and rubbish courier services i have ever seen.

Worst experience. A delivery guy called me from Mahadevapura, Bengaluru branch for delivery and I told him that I will confirm in 10 min and I called customer service in 15 min I have taken off from the office and cancelled the meeting and kept aside a urgent deliverable's for this and kindly deliver it. Customer service representative confirmed that delivery will be done before 6 oclock. Later delivery guy called around 4 o’clock and told me that there is shortage of delivery van so cannot delivery. If they cannot deliver this they should have told me in the morning I would have gone for my office, I had wasted whole day plus a leave. Again I called and spoke to Customer service called Salvi he told me that it will be delivered by 11 PM however it is not yet delivered and when I checked the status of my WBILL "Customer Requested Future Delivery: Hal" which is not yet all requested by me. Without customer intimation these people simply updated the status that I have requested to deliver to future delivery.

They have also update in between that there is rain in the area so cannot deliver the consignment. Truth is whole day there were no rain. People like me suffering due to such kind of working culture.

I had invested my entire day for my consignment waiting for it. This clearing shows that they don’t value their customer time which is very disappointing also making customer fool.

If you cannot respect customers time and money then please shut your business and do not give any false commitment.

I am looking for a compensation from them for wasting my time, energy and mental stress that I have gone through because of this false act.
Complaint Against / To: Bluedart

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