Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

POOR CUSTOMER SERVICE COMPLAINT AGAINST Vediocon DTH

Complain ID : CCN032594   43   Complaint's Reply

Customer Support Complaint Complaint Date: July 7, 2018
Modified date: July 8, 2018
  • State :  Andhra Pradesh
  • City :  Akkarampalle
  • Address: #406, Geetanjali Elite Appartments, Behind: LeelaHonda, Poodimadaka Road,
This is with regards to the Videocon d2h customer id - 146318527. Thursday 28th June 2018 evening , I called up Videocon d2h customer care 9115691156 and asked the customer care executive (a female lady) to send an executive to replace our damaged 2244 RF Model Remote with the new one(There may be a problem with STB also). As per her request I have waited for 24 hours and then again Called up on the same number for the same issue.

Then One of your executive asked me to wait for 8 hours and No one has come to visit my premises.

On Saturday, 30th June again I called up Videocon d2h customer care 9115691156 and spoke to your executive (Mr.Sharath he told) and I have received the same request to wait for 8 more working hours. At this stage, I asked him to transfer the call to a supervisor/Manager and lodged a complaint (No - 146318527 ) in this regard. But he failed to connect to his superiors and asked me to wait for 8 hours till the executive reaches. Today is 3rd July and Till date no one has neither Visited my premises nor contacted me over phone.

Hence, I would request you to kindly take a look into this matter and resolve my complaint ASAP.

Looking forward to a positive response from your end.

Regards,
K. Yathish Kumar Babu
Anakapalli - 531001
A.P
Complaint Against / To: Vediocon DTH

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    VideconD2H

    POOR CUSTOMER SERVICE by VideconD2H:

    (5 of 5)

    Dear Yathish,

    Thank you for sharing your details with us. We will have someone contact you as soon as possible.

    Warm Regards,
    Videocon d2h Team

    VideoconD2H

    POOR CUSTOMER SERVICE COMPLAINT AGAINST Vediocon DTH by VideoconD2H:

    (5 of 5)

    Dear Yathish,

    Thank you for writing to Videocon d2h. We would like to inform you that currently, your remote is not under warranty and therefore as a company service policy remote charges will be applicable. In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of the visit. We request you to please click on the link given below for more details regarding service charges: -
    https://videocond2h.com/pdf/Service%20Charges.pdf
    We request you to please write back with your consent for us to arrange the engineer visit on top priority. Endeavoring to deliver the best of services.If you have any further queries, please call on +91 9115691156 and email us at customercare@d2h.com

    Warm Regards,
    Videocon d2h Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.