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Oneassist insurance policy had cheated me

Complain ID : CCN026496   39   Complaint's Reply

Customer Support Complaint Complaint Date: March 9, 2017
Modified date: March 20, 2017
I was cheated by oneassist by misleding and asking me to take their insurance policy for my phone mi note 3.
When my phone was damaged i called them so they refused to cure my phone as i was underage which they accepted while giving me the policy.
Now i told them to cancel my policy so they do not pick call and its been more than 2 months but i have not got my refund.
I request the consumer forum to get the compensate 5 times the initial amount for misleding and cheating.
Complaint Against / To: Oneassist

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    OneAssist

    THEY HAD CHEATED ME by OneAssist:

    (5 of 5)

    Dear Customer,

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

    Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

    Regards

    Deepali


    (Team OneAssist)

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.