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No service support for faulty food processor (6 month old under warranrty) online through Amazon

Complain ID : CCN028203   42  

Customer Support Complaint Complaint Date: August 10, 2017
Modified date: August 11, 2017
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: 1340/2 Golden Colony 5th Street Mogappair
Dear Sir

I have purchased food processor Maxie 6 month back online through Amazon. It has stopped working 20 days back with slight smoke. speed regulator is always on even on stop mode. When matter reported to INLSA customer care we got a call to repair it locally and convey the parts needed to be changes as they donot have any service in Chennai. We insisted to help by checking by INALSA as this product is under warranty . We have sent a mail to their Delhi office at 'ial@inalsa.co.in' for support. Got a call asking details of product and assured return a call within 30 minutes. We never go a call even after sending multiple reminders.
Complaint Against / To: INALSA

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