Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Internet Not Working From last 12 Days

Complain ID : CCN052493   42  

Customer Support Complaint Complaint Date: May 26, 2021
Modified date: May 26, 2021
I am renewal my plan with fiber connection on 19/03/2021 but I got my connection after 12/05/2021 Around 2 month later need Plan extension and claim amount.


My broadband connection is not working since a 12 Days, I have contacted GTPL for this, I mailed customer support, nodal officer and Appellate Authority, still no resolution has been found for this.

Everymonth the provider switch off the connection, without any reason for 24 hours, and when we file a complain they tell us that it will be resolved within 24 hours as per our policy, it starts after 24 hours, this happens everymonth.

I have lost my money, time for this..

I have paid thousands of rupees to them for a yearly subscription.

Even after paying so much I m not getting a good service.

I have to do a recharge on my phone everytime because of Broadband not working.

By this time I am totally frustrated, and tortured mentally.

Please help me..

I want to get compensation for the harassment, Loss of money, Loss of time.
Complaint Against / To: GTPL

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.