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Videocon d2h misguide by custmer care, have complaint this to videocon d2h custmer care

Complain ID : CCN034513   40   Complaint's Reply

Customer Care Complaint Complaint Date: September 29, 2018
Modified date: October 24, 2018
Respected Sir,

This is with regards to the Videocon d2h customer id - 35189871. on 22th sept, 2018), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to recharge tv channel 501 and 502 woth free for three month. I have first asked her to don't activate such two channel but she forced me and said that this is totally free for three month and after three month if i like such channel then I continue this channel . I told her never cut any balance from my account she replied me again again that no charge for this channel for three month so I agree to subscribe this channel for no any charge duducted from my account she was also said this. but after subscribing these channel some amount is ducted from my account. i have complaint this to videocon d2h custmer care as complaint no 639203726 on 24 th sept2018. but till today this problem is not resolved.
Complaint Against / To: Videocon d2h

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    Videocon d2h

    misguide by custmer care by Videocon d2h:

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    Dear Customer,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.