KYC not received, Our consignment is stuck at custom for address mismatch

Complain ID : CCN034136   35  

Customer Care Complaint Complaint Date: September 21, 2018
Modified date: September 22, 2018
  • State :  Karnataka
  • City :  Bangalore
  • Address: No.8, 1st Main, 1st Block, BEL Layout, Vidyaranyapura,
Dear Sir,

Our consignment is stuck at custom for address mismatch, we want to get the consignment out. There is no proper free toll number to talk to any of the respresentative. We have already provided the KYC document but rejected due to address mismatch. What is the next solution to get the consignment cleared?
Complaint Against / To: consignment not delivered

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.