COMPLAINT AGAINST SHEELA FOAM LTD. (SLEEPWELL) FOR UNFAIR TRADE PRACTICE AND DEFICIENCY IN SERVICE R
Complain ID : CCN064382 2
Customer Care Complaint
Complaint Date: September 12, 2026
- State : Punjab
- City : S.A.S.Nagar(Mohali)
- Address: 994 Aero Villas Jandpur Sector 123 Kharar 140301
RESPECTFULLY SHOWETH:
1. That the Complainant purchased a Sleepwell mattress (Model: FITREST CLASSIC) approximately 1 to 1.5
years ago, relying heavily on the company's explicit assurance of long-term comfort, structural integrity, and
extensive warranty terms.
2. That within a short span of a couple of months of regular usage, the mattress has suffered a significant loss
of comfort and structural support. The product no longer delivers the comfort profile promised at the time of
purchase, leading to physical discomfort for the user.
3. That aggrieved by this degradation, the Complainant formally lodged a grievance with the Opposite Party,
which was registered under Complaint No. 454030.
4. That an executive from the Opposite Party inspected the product. Following this inspection, the Opposite
Party issued an electronically generated letter dated July 1, 2026, summarily rejecting the claim with the casual
assertion that the product is 'completely in line with the Guarantee/Warranty terms' and advising the
Complainant to simply 'continue using the product.'
5. That the inspection and the subsequent rejection letter were entirely arbitrary. The technical team refused the
claim based on highly irrelevant, superficial comments without providing any scientific or objective comparison
of the mattress's current compression and comfort matrix against a new version of the exact same product
model.
6. That the outright refusal to address the substantial loss of performance in a premium mattress within its
warranty period amounts to a severe Deficiency in Service and constitutes an Unfair Trade Practice under
the Consumer Protection Act.
7. That the Complainant has suffered persistent inconvenience and mental agony due to the uncooperative and
dismissive stance taken by the Opposite Party's customer care division.
PRAYER / RELIEF SOUGHT:
In light of the facts stated above, the Complainant respectfully prays before this Hon'ble Commission to direct
the Opposite Party to:
a) Replace the defective FITREST CLASSIC mattress with a brand-new, defect-free unit of equivalent or
superior specifications, OR provide a full refund of the purchase amount along with applicable interest.
b) Conduct a transparent, objective performance and comfort index comparison against a standard new unit if
they claim no defect exists.
c) Pay reasonable compensation toward the mental agony, physical discomfort, and litigation expenses
incurred by the Complainant due to their deficient service.
1. That the Complainant purchased a Sleepwell mattress (Model: FITREST CLASSIC) approximately 1 to 1.5
years ago, relying heavily on the company's explicit assurance of long-term comfort, structural integrity, and
extensive warranty terms.
2. That within a short span of a couple of months of regular usage, the mattress has suffered a significant loss
of comfort and structural support. The product no longer delivers the comfort profile promised at the time of
purchase, leading to physical discomfort for the user.
3. That aggrieved by this degradation, the Complainant formally lodged a grievance with the Opposite Party,
which was registered under Complaint No. 454030.
4. That an executive from the Opposite Party inspected the product. Following this inspection, the Opposite
Party issued an electronically generated letter dated July 1, 2026, summarily rejecting the claim with the casual
assertion that the product is 'completely in line with the Guarantee/Warranty terms' and advising the
Complainant to simply 'continue using the product.'
5. That the inspection and the subsequent rejection letter were entirely arbitrary. The technical team refused the
claim based on highly irrelevant, superficial comments without providing any scientific or objective comparison
of the mattress's current compression and comfort matrix against a new version of the exact same product
model.
6. That the outright refusal to address the substantial loss of performance in a premium mattress within its
warranty period amounts to a severe Deficiency in Service and constitutes an Unfair Trade Practice under
the Consumer Protection Act.
7. That the Complainant has suffered persistent inconvenience and mental agony due to the uncooperative and
dismissive stance taken by the Opposite Party's customer care division.
PRAYER / RELIEF SOUGHT:
In light of the facts stated above, the Complainant respectfully prays before this Hon'ble Commission to direct
the Opposite Party to:
a) Replace the defective FITREST CLASSIC mattress with a brand-new, defect-free unit of equivalent or
superior specifications, OR provide a full refund of the purchase amount along with applicable interest.
b) Conduct a transparent, objective performance and comfort index comparison against a standard new unit if
they claim no defect exists.
c) Pay reasonable compensation toward the mental agony, physical discomfort, and litigation expenses
incurred by the Complainant due to their deficient service.
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