I ordered a courier in shopclues but the courier carrier is fedex surface

Complain ID : CCN036065   60  

Courier Service Complaint Complaint Date: December 15, 2018
Modified date: January 4, 2019
I ordered a courier in shopclues but the courier carrier is fedex surface the product has not delivered to me the courier boy has send the delivery report but i did not recieved the courier package. Please delivery the item.
Complaint Against / To: customer care

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.