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Courier not delivered by courier person - Trackon Couriers Pvt. Ltd.

Complain ID : CCN033542   53   Complaint's Reply

Courier Service Complaint Complaint Date: August 27, 2018
Modified date: September 18, 2018
  • State :  Haryana
  • City :  Pinjore
  • Address: #690, B2, Vishwakarma Colony
Dear Sir,

Kidly note that I had booked one courier on 21.08.18, containing Rakhi from Pinjore to Moga. Shipment No. 1358565827.

The courier was not delivered till 26.08.18 on Rakhi day and on 26.08.18 person from Trackon courier telephonically asked Consignee to collect the courier from Trackon office saying that they are not responsible for the courier and will have to collect it by own.

If I have paid Trackon for home delivery, then why they have not delivered the Courier at consignees home.
Moreover the courier was reached at Moga hub on 23.08.18 as per the delivery status online. Then also the courier was not delivered on time and was collected by consignee on his own that too on 26.08.18 at 2.00 pm.

Please let me know the reason for unnecessary delay and why the courier was not delivered personally.
Complaint Against / To: Trackon Couriers Pvt. Ltd.

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