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IGP.com | Indian Gifts Portal - Non delivery rakhies on scheduled date

Complain ID : CCN040530   56   Complaint's Reply

Consumer Complaint Date: August 16, 2019
Modified date: August 16, 2019
  • State :  Haryana
  • City :  Faridabad
  • Address: Flat No. 103, Sarang Residency, Sector-21C, Faridabad
I had booked rakhi and chocolates online to send to Mr. Prerit Mathur at Switzerland vide order no 1848939 on 29th July 2019, and selected to dispatch by 4th of Aug 2019. I had paid the required amount using netbanking. But on tracking it still showes as "Package dispatched". But it is not delivered yet at the expected address. As the festival is over, but the status is still same. On writing now to the reason of delay and to refund my money, the are not answering any thing.
Complaint Against / To: IGP.com | Indian Gifts Portal

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    Deepika Mathur

    Problem Resolved by Deepika Mathur:

    (5 of 5)

    I want to mentioned here that the igp company has refund my full amount i.e. the item cost and the delivery charged. So I want to close this complaint.
    But I want to remind the igp company to deliver items to its destination in time, otherwise these types complaint will make your company loose its importance.
    Thanking you.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.