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Complain Oyo rooms customer service- we had booked room through oyo in goa.. Hotel north 39

Complain ID : CCN030597   61   Complaint's Reply

Consumer Complaint Date: February 11, 2018
Modified date: March 5, 2018
  • State :  Goa
  • City :  Benaulim
  • Address: Af 2 Micon Castal Paradise
Hi, we had booked room through oyo in goa.. Hotel north 39..when I called oyo customer service and asked for supervisor.. The call was transferred but I couldn't hear any opening and I asked if he was the supervisor.. He replied "who the hell are you".. And then in Hindi stated "agey bol".. I called to complain about the shower not working and no water in the room since 4hrs and this was the reply I got.. Is this how customers are treated in india.. I need action against that supervisor.. If calls are recorded it will be there.. Pathetic arrangements ritesh agarwal.. You need better trained staff

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    OYO Rooms Customer Support

    Reply :- Complaint ID JGJN030597 by OYO Rooms Customer Support:

    (5 of 5)

    Dear Guest,

    We understand that no amount of apologies can make up for the experience that you had to go through. For the same we request you to kindly inbox us your booking ID/contact details on the following e-mail id :- oyo4u@oyorooms.com
    so that we can help you accordingly.

    Regards,
    Team OYO

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.