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non refund of amount after membership cancellation (Customer Id No 2726631)

Complain ID : CCN024704   32   Complaint's Reply

Consumer Forum Complaint Complaint Date: December 1, 2016
I had opted for a membership from Club Mahindra on the 23rd October 2016 after paying an advance amount of rs which was towards confirmation. However this was on the written understanding that the entire amount paid would be refunded back if i decided to opt out of the membership within 15 days. Subsequently as i was not convinced to continue with the membership and as per the terms agreed on,i raised a cancellation request on the 24th october 2016 and the entire refund should have happened by the 24th november 2016. However now there is no proper response from the Koramangala Branch in Bangalore of Club mahindra.
I am concerned that the refund might not happen or there might be undue delay and further harassment.
Complaint Against / To: Club Mahindra Holidays

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    Club Mahindra

    RE: NON REFUND OF AMOUNT AFTER MEMBERSHIP CANCELLATION (CUSTOMER ID NO 2726631) by Club Mahindra:

    (5 of 5)

    Dear Sir/Madam,

    We would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID to our team and they will get in touch with you.

    Warm Regards,
    Club Mahindra Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.