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Refund not issued

Complain ID : CCN051276   33  

Consumer Court Complaint Date: March 2, 2021
I had made booking of rental car from zoom car on 01/05/2020 with booking ID JPS6N1WCN by paying Rs 8137 through online payment. However, I had cancelled the booking on 29/07/2020 through the zoom app installed on my mobile. After cancelling the booking, the refundable amount showing for booking ID JPS6N1WCN is Rs 8137. As per zoomcar cancellation policy, the refund is to be initiated in next 30 days. But more than 30 days had passed and the refund was not initiated by zoomcar. They always tell me to wait whenever I tried to contact them via social media. Also, they had disable their customer contact on their website. In view of above, I would like to lodge a formal complain against zoomcar for unethical and illegal holding of my money against their written refund policy.
Complaint Against / To: Zoomcar India pvt ltd

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