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POOR QUALITY ASUS' COMPUTER PRODUCT AND SERVICE

Complain ID : CCN021402   33  

Consumer Court Complaint Date: July 28, 2016
Modified date: July 28, 2016
After having a few conversation with Asus regarding the poor quality product and service of my Asus Zenfone 6, Asus handed over the case to THE COMPUSTAR. This is the same Asus service center which led me into this situation. They didn't repair my phone properly during the warranty period and now they are asking for around 8000 Rs in order to repair it for the very same problem. The problems are technical and not at all due to any broken part caused by me. They said that they need 8000 Rs to change the motherboard . When I had submitted the phone during the warranty period for the same problem they could have changed the motherboard at that time but they didn't.

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