Incorrect product delivered. Not refunding

Complain ID : CCN046402   49  

Consumer Court Complaint Date: July 10, 2020
I ordered below product:
Synology DiskStation DS220j Network...
Order #: 407-3448695-9491562
Sold by: Appario Retail Private Ltd
Item price: ₹ 17,839.00
Order Date/Amount paid on : 22 Jun 2020
Wrong Item received on : 25 Jun 2020

I request for return refund on : 25 Jun 2020

Today, Amazon reject my request today for return/refund saying that they deliver right product.

They totally denied to even check picture I sent which has product, photo, amazon label.

Product still lies at my home packed in original condition.
Complaint Against / To: Amazon India Limited

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