DEFECTIVE REFRIGERATOR SOLD BY SAMSUNG CONSUEMR COMPLAIN
Complain ID : CCN020669 54
Consumer Court
Complaint Date: June 27, 2016
Modified date: June 28, 2016
- State : Jammu and Kashmir
- City : Jammu
- Address: H.no.209,gadigad Jammu J & K
Dear Sir
This is regarding my complained (2134716726 dt 02 Jun16,4215247519 dt 03 Jun,2134851322 ,3705830178 dt 07 Jun,421551789 dt 08 Jun 2135078852 dt 15 Jun and 21 jun 2016) about Refrigerator Model RR21J2725PZ/TL which I bought on 01 Dec 2015 along with Samsung LED TV, Washing machine that I have the trust in your Samsung product but my refrigerator was a defective piece reported by your coy senior engineer for the following:
(a) Not balance on the floor(supported on three leg)
(b) Base plate under compressor was defective
(c) Became totally unserviceable in 3 to 4 month of use(No cooling)
(d) As per your engineer cooling stopped because of oil entered in filter
(e) Compressor not working
There are four visits made by your engineer two junior & two senior and recommended that fridge should be withdrawn and refund to be paid, once on 15 Jun 16 and now on 23 Jun 16 by senior engineer and taken photo of cash memo and defective refrigerator base plate with no cooling. But customer care (PARMOD) say after one month of harassment that we will do gas charging and repair of base plate.
In the main summer season more than one month without fridge in family with small children I suffered a lot and wastage of milk and other product cause me monetary loss other than metal harassment due daily calling to customer care and listening from family.
I am sure this is not the service the reputed coy give its customer. With due respect, it is my humble request that this refrigerator cannot be used further in my family to avoid further harassment mentally as well as monetary. Because this is defective refrigerator and again will become U/S in 3 to 4 months. The defective product either replaced or refunded.
Waiting for a favorable decision.
Thanks
Attachment: copy of the Bill and defective fridge photo.
Copy to :CEO & Head of the Samsung Coy
Now coy say we will extend warranty by 3 months without resolving complained.Refrigerator is already under warranty but since last one month only harassment nothing else.
This is regarding my complained (2134716726 dt 02 Jun16,4215247519 dt 03 Jun,2134851322 ,3705830178 dt 07 Jun,421551789 dt 08 Jun 2135078852 dt 15 Jun and 21 jun 2016) about Refrigerator Model RR21J2725PZ/TL which I bought on 01 Dec 2015 along with Samsung LED TV, Washing machine that I have the trust in your Samsung product but my refrigerator was a defective piece reported by your coy senior engineer for the following:
(a) Not balance on the floor(supported on three leg)
(b) Base plate under compressor was defective
(c) Became totally unserviceable in 3 to 4 month of use(No cooling)
(d) As per your engineer cooling stopped because of oil entered in filter
(e) Compressor not working
There are four visits made by your engineer two junior & two senior and recommended that fridge should be withdrawn and refund to be paid, once on 15 Jun 16 and now on 23 Jun 16 by senior engineer and taken photo of cash memo and defective refrigerator base plate with no cooling. But customer care (PARMOD) say after one month of harassment that we will do gas charging and repair of base plate.
In the main summer season more than one month without fridge in family with small children I suffered a lot and wastage of milk and other product cause me monetary loss other than metal harassment due daily calling to customer care and listening from family.
I am sure this is not the service the reputed coy give its customer. With due respect, it is my humble request that this refrigerator cannot be used further in my family to avoid further harassment mentally as well as monetary. Because this is defective refrigerator and again will become U/S in 3 to 4 months. The defective product either replaced or refunded.
Waiting for a favorable decision.
Thanks
Attachment: copy of the Bill and defective fridge photo.
Copy to :CEO & Head of the Samsung Coy
Now coy say we will extend warranty by 3 months without resolving complained.Refrigerator is already under warranty but since last one month only harassment nothing else.
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