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Complaint regrading Micromax defective product and bad service

Complain ID : CCN022743   38  

Consumer Court Complaint Date: September 21, 2016
Modified date: September 26, 2016
  • State :  Delhi
  • City :  West Delhi
  • Address: RZA-78 Nihal Vihar Nangloi New Delhi 110041
Dear respected team.

I have parchased mobile phone Date of parchased 23aug2016 Micromax mobile model no. X849 EMEI no 911449754500745 from new garg communication Y-525 nangloi Delhi 110041 .within four days I checked my phone half display not showing nothing . Due to reason of my weekly off late I visited micromax service center ( [N031834] M/S Durga communication office no 1 A3 DDA market paschim vihar New Delhi 110063) Date is 5-sep-2016 I informed my phone problem then they badly replied To me. "YEH PHONE KAHI SE BHI LIYA HO AB IS PHONE KO REPAIR KE LIYE HEAD OFFICE BHEJA JAYEGA 15 DAYS lAGENGE " So I replied. Sir only with in days old phone and it will take 15 days to repair only display He just once again replied in angry face " PHONE UTHA KAHI BHI REPAIR KARWAlE YEH ITNA TIME HI LAGEGA " then I submitted my phone there and I came back home and I send this all types of inconvenience complaint mail to micromax mail info@micromaxinfo.com they are just providing me only job no. but not only valuable reply.

So after 15 days I spoke micromax customer care person( Deepanshu ) he just informed me your phone problems has be resolved and your handset ready for handover I asked him thrice is this true ? Then I told him can you check once agin this status of PHONE he replied definitely you can visit service center for handset
Today date of 21-sep-2016 I visited there I showed my job sheet there receptionist asked me "TUMHE KISI NE PHONE KIYA THA KYA " then informed her I called your customer care as per word your executive I visited here Ia m today then she told tome " BAHAR JAKAR BAITHO 10 MINUTE KA TIME LAGEGA " after 10 minute she just transferred to me other receptionist he just told me " 10 DAYS KA TIME OR LAGEGA " then I asked to where I was wrong so I parchased this fo 1700-/ rupees PHONE I have to visited 1700 time then I called to customer care why you executive informed wrong he just spoke with reseptionist then replied me you will get PHONE with in ten days so I told customer executive why your executive wrong informed me then customer care executive disconnected call ..



Now want request to you dear all if micromax have not good service and good service people why they are manufacturing defective product for India , why are you doing down our country by making this kind of bad product for India ..

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