Wrong item delivered.

> I have the honour to draw your kind perusal that I Joy Biswas, New
> Customer of Amazon.in registered email id is jbcommet47@gmail.com.
> I ordered a Air Compressor on March 23, 2021 ASIN : B07QN6Q3YF and
> Order No : 408-3070931-2876331
>
> This is my first order placed on Amazon because your site is
> recommended by your several customers good reviews. But I was
> ultimately disappointed by your seller & customer support.
>
> I have faith about your Work, Understanding, Policy, Authenticity &
> Judgement like millions of happy customers.
>
> The Order No : 408-3070931-2876331 delivery expected by Mar 26, 2021 -
> Mar 30, 2021. I have received a box as a order delivery on Mar 25,
> 2021 in the evening.
>
> This box contains document (Invoice) is related to my order but the
> product totally wrong (A cell phone Plastic cover).
>
> As a instructions of buyer help guidance I was waiting for last
> delivery expected date + 3 Business days more that is Mar 30, 2021 + 3
> Business days = 3rd April 2021 afternoon I have lodge a complain about
> the issue. I have sent 2-3 mail to seller also at the same time and
> file a claim against seller in this issue.
>
> But the claim was denied on same day. Next day I was appeal on denied
> claim, this was also denied with an unauthentic excuses the screenshot
> of the reply attached in this mail.
>
> I have no account in amazon.com as well as I have not placed any other
> ordered in Amazon, never before even contact customer support team
> like this isuues.This my first order and this is my first complain
> ever.
>
> I have submitted all informations to your investigation team such as
> national I'd upload and received box snap shots including shipping
> label, date, time, tracking number, box waight also.
>
> The following information of the Order :-
>
> Item Weight : 175 Kilograms
> Date First Available : 12 April 2019
> Manufacturer : Coimbatore Compressor
> ASIN : B07QN6Q3YF
> Item model number : NEW
> Manufacturer : Coimbatore Compressor
> Item Weight : 175 kg
>
> VS
> The following information of the delivered :-
>
> Item Weight : 0.270 Kilograms
> Tracking number : V61413346
> Box Dimensions : 178mm x 105mm X
> 105mm
>
> I am writing this email to you very hopefully that I am totally
> confused and helplessness by customer support behaviour.
>
> I am ordered a product from your website. I received wrong item which
> have no link to my ordered. So I have the right to asking about order
> whare seller failure to resolve the issue and willfully shipping fake
> box. I am not find any fault of me for this circumstance.
>
> I appreciate your good work & good understanding your customers.
>
> All paperwork and all evidence has been ready to submitting what you
> have need for further investigation.
>
> I need justification at your end.
>
> Best regards,
> Joy Biswas ( Rathin )
>
>
> Note: Snap Short of the delivery box including shipping label you can
> find in the attachment in the mail.