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Tikona broadband services Sending me monthly bill without any internet usage

Complain ID : CCN025664   48   Complaint's Reply

Consumer Complaint Complaint Date: January 21, 2017
Modified date: January 22, 2017
  • State :  Delhi
  • City :  South Delhi
  • Address: H No:280 3rd FLOOR. GALI No:-11, DDA FLATS
Hi All,
Just need your help. In getting my problem resolved
Overview: - I had taken internet connection from Tikona broadband services way back in 2012 till last year Sep-2016.I was using their services and paying them regularly. Their billing cycle start from 8th to 7th of next month In the month of Sep -2016. I have used their services for only few day after that I stop using their services till now since I have used their internet services for few days in Sep so I had paid them Rs;-211 in the month of Oct-2016 after that I had never used their services till date because I have switch to a different service provider for my internet usage.
Issue:- From Oct 2016 till now they are sending me the full bill amount which is Rs:862 however in the month of Jan -2017 they have send me a bill amount of Rs;- 725.85 apart from sending bill via email they are giving me reminder call almost every day along with sms reminder they even send their collection guys to collect money from my residence address. At the time of taking connection there sales representative told me that whenever I discontinue their service they well refund me Rs:-500/- when I ask them about the refund amount via email there customer care executive “Yogesh Jadhav’ simple ignore my query while replying my email.
Help required:- When I m not using their services for more than 4 month then why they are sending the bill for the whole month when I have already told there customer care that I will not be using their services any more but still they are harassing me on daily basis need your help in getting this issue resolved if you need more information then please call me on my mobile no;-9899005282

My Tikona Accounts Details;
My Tikona user id: 1106335103
Tikona Customer care no 1860 3000 3434
Tikona Customer care no 02240629629

Best Regards,
Rajesh Sahoo
Complaint Against / To: www.tikona.in

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    Tikona Care

    Tikona broadband services Sending me monthly bill without any internet usage by Tikona Care:

    (5 of 5)

    Dear Mr. Sahoo,

    Greetings from Tikona.

    We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.