Online Shopping Fraud

Complain ID : CCN046454   64   Complaint's Reply

Consumer Complaint Complaint Date: July 13, 2020
Hi,
There is a fake website called Charlette’s Secret which recently redirects to a page which states that they are not operational in the region and that they’re processing refunds of wrong order deliveries. They also have a form which fools users into believing that their refunds are being processed but the form is fake as you can enter any gibberish and any order number and you get the same response that they’re refunding us. I had ordered products worth 2500 and I know many others who had purchased products like me and they all have received cheap quality items. The customer care email address is fake as well as all emails are failing with undeliverable address error. Please take this complaint seriously as I will be taking legal action soon. I am collecting evidence from as many people as possible who have been duped like me.
Complaint Against / To: Charlette’s Secret

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    The same thing happened with me. Ordered5 items delivered only 1 wrong item.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.