Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Non delivery of product mobile phone for repair with the authorised service centre

Complain ID : CCN018799   34  

Consumer Complaint Complaint Date: May 22, 2016
Modified date: May 23, 2016
Gave my mobile phone for repair with the authorised service centre on 21st April 2016 and still now I havent received the phone. I have was told that it would hardly take 10-15 days but still there is no sign of them returning the mobile. Its under warranty and the issue i had with my mobile was it just keetp on rebooting. The mobile is LG G4 and the issue is of manufacturing defect. I have been following up with the service centre for the past 2 weeks and they always say that they do not have the components which needs to be changed. I had contacted the ASM of Service dept. and he is also not able to provide me any genuin reason for the delay. Pathetic service of LG.

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