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No refund as well as poor customer service

Complain ID : CCN054284   29  

Consumer Complaint Complaint Date: August 19, 2021
Ordered a pair of shoe dated 14th of August 2021,though the payment had been debited,but the order is not shown in app or website.
I tried reaching out several times via mail as well as customer service number,dated 15th August.
After several mail as well as calls,no response had been given,nor the refund
The mail had been kept unrespoded.
Complaint Against / To: Ajio

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.