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Letv customer care said that the water damaged mobile cannot be repairable

Complain ID : CCN021654   25   Complaint's Reply

Consumer Complaint Complaint Date: August 6, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: Door No 463, 8th B Main Road, Jayanagar 4th Block, Bangalore
Dear Sir,

I have purchased a letv mobile and it is not functional partially due to some drop of water went in during rain. When contacted, customer care informed that it will not cover under warranty and even not repairable also. I just need this devise to be repaired and ready to pay. It was bought on Feb 16 and it is under 1 year warranty. I am ready to pay the repair charges. Is there any way my complaint can be addressed.

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    Mohit Bhoi

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    Dear Sir,
    I have purchased a letv mobile and it is not functional partially due to some drop of water went in during rain. When contacted, customer care informed that it will not cover under warranty and even not repairable also. I just need this devise to be repaired and ready to pay. I am ready to pay the repair charges. Is there any way my complaint can be addressed.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.