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Complain against ASUS- a mobile phone company

Complain ID : CCN020516   25  

Consumer Complaint Complaint Date: June 19, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: Bulding No 9 , Flat No 204 , Shanthi Park Apartment , Jayanagar 9th Block, Bangalore - 560069
My name is Palash Jain. I purchased a mobile phone (ASUS Zenfone ZE551ML) of company ASUS by Flipkart through Invoice no. blr_wfld20150500272085 delivered at 7/5/2015 with one year warranty.
Within few months of purchase. I started facing problem with my set. I approached various Asus authorized service center, but they refused to response because the mobile set is purchased online from Flipkart. At the end F1 Info Solutions & Services Pvt. Ltd. (Asus authorized service center for online purchase), I submitted my mobile on 4th of march 2016 (RMA no INR1630132) with complains
1. Slow charging
2. Battery backup is very poor
3. Screen hanging and low touch sensitivity
Service center changed my mobile battery, IOFPC and updated my OS. But they didn’t attend my Touchscreen problem.
I again submitted my mobile to F1 Info Solutions & Services Pvt. Ltd. For same complain on 9/5/2016 through (RMA NO INR1650284) for complain
1. Double tap not working
2. Low touch sensitivity
3. Screen is not locking
4. Battery drain
To resolve my problem they replaced my LCD, IOPPC, and SBD and handed over my mobile to me on 19/5/2016.
Within 20 days, once again mobile started showing same problem
1. Touch Screen not working
2. Not charging problem.
And I again submitted my mobile on 15/6/2016 with RMA No INR1660492 .

I have approached and launched complain 3 times in service center with in one year warranty period but company service center neither resolve my issue nor replaced my mobile phone .
I have invested not only my precious time, money to travel service center but also suffered with so much of mental torture by service center person.
I request you to take my case on priority to provide appropriate compensation and new mobile set.

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