Illegal Tax InVoice complaint Cafe Coffe Day CCD
Complain ID : CCN029113 46
Consumer Complaint
Complaint Date: October 14, 2017
Modified date: October 16, 2017
I went to the CCD Cafe, ITPL Main Road, EPIP Industrial Area, Ground Floor, No 120 A2 Bengaluru - 560066 with my family for Coffee.
Date of the Incident - 14/10/2017
Bill no - 0111001368/4573
GSTIN - 29AABCA5291P1Z3
CIN - U85110KA1993PLC015001
Order no . 1
I had ordered -
2 cup of coffee (KING Cappuccino) + Chocolate flavour - 110/- (Menu Price)
1 Garlic Bread - 72/- (MP)
1 Double ChocoChip - 20/- (MP)
1 Water Bottle - 25/- (Printed and Menu Price).
Issue -
They charged me 18% on each items + 9% CGST + 9% SGST. I asked them how can you charge me beyond SGST and CGST but they didn't answer me. They were not willing to accept my request to refund my extra amount and told me this is a system generated bill and we cannot help you.
They charged me around more than 36% of my total bill which is against the government norms.
Breakup of their charges-
2 cup of coffee (KING Cappuccino) - 322 (charged me 18% + 18%[Choc flavor])
Double choco chips - 22 (18% tax)
Garlic Bread - 82(18% tax)
Water bottle - 31 (18% tax)
Total = 457- + 41.17 (9 % SGST) + 41.17 (9% CGST) = 540/-
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The catch here is, even if they charged me 18% on MRP of water bottle which is 25, it should not be more than 29.5 but they charged me 31 for that as well.
I didn't understand how they are calculating their tax and why they are charging more than 36% tax in total. This is really unacceptable and was a total mental harassment for me. Please help me to resolve this issue. I need my extra amount back. This is not just a case with me, they are duping all customers.
I have attached the bill copy, menu price for reference purposes. Please let me know if you need any other details.
My Details -
Prashant Singh Raghav
+91-9741540104
Date of the Incident - 14/10/2017
Bill no - 0111001368/4573
GSTIN - 29AABCA5291P1Z3
CIN - U85110KA1993PLC015001
Order no . 1
I had ordered -
2 cup of coffee (KING Cappuccino) + Chocolate flavour - 110/- (Menu Price)
1 Garlic Bread - 72/- (MP)
1 Double ChocoChip - 20/- (MP)
1 Water Bottle - 25/- (Printed and Menu Price).
Issue -
They charged me 18% on each items + 9% CGST + 9% SGST. I asked them how can you charge me beyond SGST and CGST but they didn't answer me. They were not willing to accept my request to refund my extra amount and told me this is a system generated bill and we cannot help you.
They charged me around more than 36% of my total bill which is against the government norms.
Breakup of their charges-
2 cup of coffee (KING Cappuccino) - 322 (charged me 18% + 18%[Choc flavor])
Double choco chips - 22 (18% tax)
Garlic Bread - 82(18% tax)
Water bottle - 31 (18% tax)
Total = 457- + 41.17 (9 % SGST) + 41.17 (9% CGST) = 540/-
----------------------------------------------------------------
The catch here is, even if they charged me 18% on MRP of water bottle which is 25, it should not be more than 29.5 but they charged me 31 for that as well.
I didn't understand how they are calculating their tax and why they are charging more than 36% tax in total. This is really unacceptable and was a total mental harassment for me. Please help me to resolve this issue. I need my extra amount back. This is not just a case with me, they are duping all customers.
I have attached the bill copy, menu price for reference purposes. Please let me know if you need any other details.
My Details -
Prashant Singh Raghav
+91-9741540104
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