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Complaint OneAssist Fraud in claim amount

Complain ID : CCN026360   35   Complaint's Reply

Consumer Complaint Complaint Date: March 3, 2017
Modified date: March 4, 2017
Dear Sir,
I am Gaurav, who had purchased the mobile insurance on 4th March 2016,
My OneAssist Membership Number - 946070,
Claim Number - 1788025,
SR Number - 1807311.

I have filed a claim on 16th Feb 2017, and uploaded the documents and photos and the handset was picked up on 21 Feb 2017.
The estimate i received was for the amount 30690/- Rs.
I have sent multiple emails asking for the estimate copy since only the display was broken and as per my enquiry in the service centre on 28 Feb 2017, the cost of the display for s7 Edge Onyx Black was not more than 17000/- Rs so i was curious as to why is the repair estimate so high since the phone was in working condition despite the broken display ( pictures attached during claim where you can see device is switched on and is in working manner despite the cracked screen ) so there is no problem with the motherboard of the device, and all other functions were working fine before handing over the device to One Assist.

I have received an email as response but the attachment was missing from the response, despite sending in multiple replies i have received a couple response but all of the response mentions that the estimate copy has been attached where as there is no attachment in the email.

It looks like a clear case of the one assist giving a higher estimate for the repair which wasnt required, and when asked for the estimate copy, i am receiving 3 emails which says the estimate has been attached but there is no attachment.
When sending further emails i have received no response from your end, furthermore i have called your helpline multiple times and the representatives always tell me that one of their associate will get back to me in 48 hours but i never hear back from them.

I just wanted to put across all of these issues and let you know what is happening in the company OneAssist and how the customers are being treated. This is one of my last option trying to contact OneAssist in solving my problem in an amicable manner.

Thanking you
Gaurav

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    OneAssist

    COMPLAINT ONEASSIST FRAUD IN CLAIM AMOUNT by OneAssist:

    (5 of 5)

    Dear Mr Maheshwari,

    Greetings from OneAssist..!

    As per our records, we had called you on Friday and given you an update that we have sent your mobile phone to another service center to get a new estimate.

    We will keep you posted on the development of your case.

    Regards

    Deepali

    Team OneAssist

    Gaurav

    Still no update. by Gaurav:

    (5 of 5)

    MY phone is with them for 1 month now but it is still under pending approval from insurance company.
    They are way past their time frame for the approval but still no reply or calls from oneassist.
    My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.

    Let us all take action and show company like these that they cant do whatever they please without any consequence!!!

    Relationship id - 946070.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.