Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Denial to make home delivery of consignment

Complain ID : CCN045868   38  

Consumer Complaint Complaint Date: June 19, 2020
Please refer AWB No. 63185140104 sent from Bangalore to Thalassery. Today morning we have received call from your representative at Thalassery asking us to go and collect the courier from their office at Thalassery which is about 5km, saying that they do not have home delivery. This is against the very principle of courier services and in such case if you do not have delivery, the should not have been accepted. In this Covid scenario, it is extremely difficult for the receiver who is a lady to travel 5km to collect the parcel. Please make suitable arrangements to deliver the parcel at home. Thank you.
Complaint Against / To: ST Courier

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.