Cheated by Videocon - Over charged by Engineer and additional balance deduction of 200
Complain ID : CCN032990 34
Consumer Complaint
Complaint Date: August 1, 2018
Modified date: September 17, 2018
Hello, my customer ID is. 111179080
Last Saturday 28th July there was an engineer visit to my home, he cheated me and charged double for LNBF replacement.
(original price 175, charged to customer is 350 excluding 50 rs for connector and 200 for service charge) Total 600 I paid to him.
I complained to customer care and Every time I called after due time for resolution to know the status but one by one every time they created 3 different complaint(29 July, 30 July and 31 July) and still after around 1 week there is no resolution provided. Today again I got same disappointing response.
Every person from customer care says, "I will create a high priority complaint this time" but no update after multiple followup.
Together with these problems, they deducted 200 balance from my account for no reason.
Their customer service executives are also dumb to understand the problem and the disconnect the call in between and I am bound to explain the issue again to next customer care person.
I don't know how much I will be cheated by Videocon.
Please provide me some contacts(email id+ phone number) for high level escalation.
I think I should log a complaint to consumer court.
Last Saturday 28th July there was an engineer visit to my home, he cheated me and charged double for LNBF replacement.
(original price 175, charged to customer is 350 excluding 50 rs for connector and 200 for service charge) Total 600 I paid to him.
I complained to customer care and Every time I called after due time for resolution to know the status but one by one every time they created 3 different complaint(29 July, 30 July and 31 July) and still after around 1 week there is no resolution provided. Today again I got same disappointing response.
Every person from customer care says, "I will create a high priority complaint this time" but no update after multiple followup.
Together with these problems, they deducted 200 balance from my account for no reason.
Their customer service executives are also dumb to understand the problem and the disconnect the call in between and I am bound to explain the issue again to next customer care person.
I don't know how much I will be cheated by Videocon.
Please provide me some contacts(email id+ phone number) for high level escalation.
I think I should log a complaint to consumer court.
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