Ages Mismatch - booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018.
Complain ID : CCN030679 27
Consumer Complaint
Complaint Date: February 16, 2018
Modified date: March 5, 2018
Hello,
I booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018... selected correct ages of the children Booking ID NH7003073743290
room1: 2 adults and 2 children (ages 9,6)
room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is 5,5,5 and 5 ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in 24 hrs.... its been 4 days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of 1,64,000 INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as 5 for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...
i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says 2 adults and 2 children in first room ( but the children ages is 5,5 and 5) how can there be 3 child ages in room one when it says 2 adults and 2 children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....
can you please help me regarding this please
I booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018... selected correct ages of the children Booking ID NH7003073743290
room1: 2 adults and 2 children (ages 9,6)
room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is 5,5,5 and 5 ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in 24 hrs.... its been 4 days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of 1,64,000 INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as 5 for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...
i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says 2 adults and 2 children in first room ( but the children ages is 5,5 and 5) how can there be 3 child ages in room one when it says 2 adults and 2 children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....
can you please help me regarding this please
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