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Purchased new Voltas AC , not working properly and asked for replacement

Complain ID : CCN032270   40   Complaint's Reply

Complaint Complaint Date: June 14, 2018
Modified date: July 4, 2018
Hi Team,

I bought new VOLTAS AC MODEL "183CZA" on 13-May-2018 Since AC was not working properly I logged a complaint on 3-JUN-2018. They didn't give the services properly. Now I am asking for the replacement of my AC and they are saying to repair it.

Just 10-14 Days back I have bought brand new AC then why I will go with a repair.

Please help me here with refund or replacement of the product.

Regards,
Arunava Basak
Complaint Against / To: Voltas AC

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    Voltas

    by Voltas:

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    Dear Customer(Arunava Basak),

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team

    Voltas

    Purchased new AC, not working properly and asked for replacement by Voltas:

    (5 of 5)

    Dear Customer(Arunava Basak),

    We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
    Have a nice day.

    Regards,
    Voltas Online Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.