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Membership package not allowed to use

Complain ID : CCN024784   39  

Complaint Complaint Date: December 7, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: The Bristol Hotel Gurgaon, DLF Phase I , Haryana -122002
I am J.K.Meena booked a membership in Bristol hotels for amount 8600 in October 2015 for two nights stay in hotel Bristol Gurgaon validity UpTo oct 16. Also they offered me third night free if I book the membership on the same day. I did it on same day and received a booklet after 7 days, now I have used only one coupon which was free and kept two for some special occasion. When I tried to book in oct 2016 the hotel denied and said we offer only one night and it's their booking partner who did this to you. Also they can't allow me to use the remaining two nights.I contact hotel management about 5 times but there is no reply from them and now they are ignoring my mails.
My membership no is 100111361
Validity was UpTo oct 2016
Complaint Against / To: Hotel Bristol

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