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Complaint Against fake product bought a laptop charger from snapdeal

Complain ID : CCN023315   60   Complaint's Reply

Complaint Complaint Date: October 15, 2016
Modified date: October 15, 2016
I bought a laptop charger from snapdeal with one year warranty on 10/03/2016 and it stopped working three weeks ago.I complained to dell and they said and gave in written that the product was not dell compliant.Now when i complained about this to snapdeal they asked me give a written letter from dell that product is not dell compliant and i produced the same.Two weeks have passed and i haven't received a response.

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    snapdeal

    by snapdeal:

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    Dear customer,

    We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at writetous@snapdeal.com. We assure you that we will look into it and connect with you.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.