Sunglasses stolen
Complain ID : CCN057191 87
Cinema Complaint
Complaint Date: April 3, 2022
- State : Maharashtra
- City : Thane
- Address: Inox, Gallaria Mall, Palm Beach Rd. Vashi, Navi Mumbai Thane
I’m Christopher, & a regular customer of Inox. I watched a movie today in inox & My ticket details are mentioned below.
After watching movie I went to parking n realised I forgot my 10k Tommy shades back at my seat. I rushed immediately bck to hall & a security escorted me to d seat. But housekeeping was done n all the plates, tissues including my shades were not there.
They told me leave ur number n we will call u, for which I requested to see d manager. The manager came n told me to wait for 5 mins n after 5 mins he said there’s nothing we found n I was standing there too when ur seat was clear by housekeeping, May be someone else took it.
Such a reply form a customer service manager of inox is not accepted. My 12 yrs old son listing to all this feels really bad and says that’s something bad n how can they just easily put a stealing accusation on other customer rather then questioning there own staff. I made him a promise that never ever we will watch a movie in inox again. You just lost ur very old customer, all thanks to your customer service team.
My ticket details: Thank you. Your booking ref is 920033. Morbius (English) on 3rd April 2022, 01:40 PM, at INOX Palm Beach Galleria Mall,Vashi -SCREEN 2. Seats: A:11,A:12. TO GET YOUR EASY CHECK-IN QR Code, click here: http://in-ox.in/DK1648972003 SHOW THIS QR CODE OR BOOKING CONFIRMATION SMS AT THE CINEMA ENTRANCE FOR A HASSLE-FREE ENTRY. Click here to view your seats: http://in-ox.in/GW1648972003, Click here to order your food: http://in-ox.in/CQ1648972005 . Download e-ticket here: http://in-ox.in/OX1648972005
After watching movie I went to parking n realised I forgot my 10k Tommy shades back at my seat. I rushed immediately bck to hall & a security escorted me to d seat. But housekeeping was done n all the plates, tissues including my shades were not there.
They told me leave ur number n we will call u, for which I requested to see d manager. The manager came n told me to wait for 5 mins n after 5 mins he said there’s nothing we found n I was standing there too when ur seat was clear by housekeeping, May be someone else took it.
Such a reply form a customer service manager of inox is not accepted. My 12 yrs old son listing to all this feels really bad and says that’s something bad n how can they just easily put a stealing accusation on other customer rather then questioning there own staff. I made him a promise that never ever we will watch a movie in inox again. You just lost ur very old customer, all thanks to your customer service team.
My ticket details: Thank you. Your booking ref is 920033. Morbius (English) on 3rd April 2022, 01:40 PM, at INOX Palm Beach Galleria Mall,Vashi -SCREEN 2. Seats: A:11,A:12. TO GET YOUR EASY CHECK-IN QR Code, click here: http://in-ox.in/DK1648972003 SHOW THIS QR CODE OR BOOKING CONFIRMATION SMS AT THE CINEMA ENTRANCE FOR A HASSLE-FREE ENTRY. Click here to view your seats: http://in-ox.in/GW1648972003, Click here to order your food: http://in-ox.in/CQ1648972005 . Download e-ticket here: http://in-ox.in/OX1648972005
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