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Maruti Suzuki Nexa - Engine oil leakage due to piston rings damaged within 85000 kilometres

Complain ID : CCN040266   56  

Car Service Complaint Complaint Date: August 9, 2019
Modified date: August 16, 2019
  • State :  Tamil Nadu
  • City :  Puzhal
  • Address: No 8&9 Jawaharlal Nagar, Pasam Street, Redhills
Hello sir,
This is Aravind from chennai I had purchased Maruti ciaz zdi 2016 model. Vehicle no : TN 18 AH 8965 and I had applied for 1 lakh kilometres service package. During 8500 kilometres vehicle started consumer engine oil heavily within 4000 km it consumes 2 liters plus. We have complained about this issue to cars India service center in puzhal but they didn't solved this issue. So I have mailed and complained about that service center to Maruti complaint website. But they took action still they dragged to solve this issue to cross 1 lakh kilometres.
Now the vehicle turned 110000 kilometres every time we travel with top up engine oil everywhere. Now they found out and saying that piston rings are damaged and they have to replace it and it costs more than a lakh. The service center made us to drive the vehicle with this issue for last 30000 kilometres. Now they are saying it won't cover in warranty to change the piston rings.
This is the second Maruti Suzuki vehicle we bought. If Maruti engine can't even survive for 85 kilometres means Maruti Suzuki is lacked in quality and performance. We felt very bad to bought this quality less vehicle for 11 lakh rupees.
Kindly solve this issue for us without cost or else we will file a case in consumer court against Maruti Suzuki. And I will publish this issue in Media and Social media too.
Please take the appropriate action to solve my problem.
Complaint Against / To: Maruti Suzuki Nexa

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