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Over charging of Fare complaint against OLA Cab booking Bangalore

Complain ID : CCN029565   73   Complaint's Reply

Cab Booking Complaint Complaint Date: November 20, 2017
Modified date: November 23, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: 604,Janhavi Shelter, Yelanahalli, Begur Hobil
Date of Incident: 17-Nov-2017
OLA booking Number: 735324699

I booked a ride on Nov 17, 2017 from Diamond District office, HAL road Bangalore to Janhavi Shelters, Yelenahalli-Bangalore. Total distance is 13 Kms i had booked it under the share ride pass 12 Kms for fix Rs 90 and balance will be charges at variable. I was excepting the fare would be around Rs 125 (90+15+tax). but to my surprise it was Rs 172 + tax 13.11 total of Rs 186.

When I raised a complaint they told me that it is prepaid and system calculated. after that i provided them the actual distance based on the Google GPS which is 13 Kms for which they claim that it is 17.34 KMS, when i asked for the details of route and billing break they refuse to give the same. Instead they say it is calculated by system.
Attachment:
- Actual Google map with distance.
- OLA invoice
- OLA booking point detail on map.

REsolution:
- Refund of access amount
- Fix the solution.
- Share the details of route and break-up of fare.

Complaint Against / To: OLA Cab Bangalore

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