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Booking.com and JW marriot - Amount is deduting from account without intimation

Complain ID : CCN027334   37  

Booking Complaint Complaint Date: May 17, 2017
Modified date: May 18, 2017
  • State :  Maharashtra
  • City :  Mumbai
  • Address: H.no.284, Housing Boards Colony, Sector-10
Hi, I made in booking JW Marriot ,mumbai for my guest and shared card details with booking.com for room confirmation. But unfortunately my Guest had not arrived and hotel had deducted the amount from my card without any prior intimation. My concern is why the hotel or Booking.com not intimate me or my Guest that there is no show and amount are going to deduct from account.

My booking was in the name of Mr. Dharmendra Kumar.
When I tried to request hotel reservation manager they said this was third party booking so they can't help us.
Complaint Against / To: Booking.com and JW marriot, Mumbai

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