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Tried to book cinema tickets in Book My Show through freecharge, Transaction failed

Complain ID : CCN025495   29  

Banks Complaint Complaint Date: January 12, 2017
Modified date: January 12, 2017
  • State :  West Bengal
  • City :  Asansol
  • Address: 60,Saradapally,. Street No.5, Asansol:713304, West Bengal
On 1/11/2016, I tried to book cinema tickets in Book My Show through freecharge. The booking failed but the amount of 953INR was debited from my account. When I contacted freecharge they gave a Refund Reference Number 100000000000000000000158919229 and advised me to settle the dispute with my branch. I personally lodged a written complaint with my bank but with no positive response.
Kindly let me know what legal step should I take to realise my money?
My SB account Number is 0476010110956 and Bank's IFSC code is UTBI0APC988
Complaint Against / To: United Bank of India, Apcar Garden Branch,Asansol,WB

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