REFUND NOT RECEIVED punjab national bank and freecharge

Complain ID : CCN026110   32  

Banks Complaint Complaint Date: February 13, 2017
Modified date: February 13, 2017
i made a payment of electricity bill of amount 1290 using freecharge and by paying through PNBon 1st feb 2017.
the order id.is FCEA170201577818496
and the merchant transaction id is FCEA1702015778184962. though the payment was not successful and i recieved the message regarding the same but its been 13 days and still i have not recieved the deducted amount
Complaint Against / To: punjab national bank and freecharge

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