IDBI Bank Telco branch, Not refunding the amount of failed transactions

Complain ID : CCN030342   50  

Banks Complaint Complaint Date: January 19, 2018
Modified date: January 23, 2018
Two transactions of 1115.00 were failed on 11/10/2017 from my a/c no. 903104000124522 when I was trying to pay fees of Chinmaya school through my IDBI debit card. But due to some unknown reasons the transaction had been failed but the money has been deducted from my account. I have informed the Bank officials through mail & completed all the formalities for the same.
But still I haven't got my money back.
Complaint Against / To: IDBI Bank Telco branch

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