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Snapdeal not paying compensation for defective product

Complain ID : CCN024398   32   Complaint's Reply

Airtel Complaint Complaint Date: November 18, 2016
Dear sir
I had earlier sent you the same complaint on 05 Oct 2016. because of your intervention snapdeal replied and said that they will pay the compensation. since then they just give call and say the case is under process. They have irritated and cheated me since last 3 months. I would request if you could help me out and take action against the company as early as possible so that many people get saved from this fraud company.
I am attaching the details of the complaint sent earlier.
Thanks...

complaint details:

Contact name: Balkrishna Patil
Contact e-mail: patsbp@yahoo.com

I had ordered a product kraftorium Josephine bar cabinet on 11 aug 2016. I received a defective product and not as per description shown. When I asked for replacement snapdeal told me that product is not available with seller and I should repair it. Snapdeal promised me that compensation amount of repair cost will be refunded to me. I am waiting since then and called them time and again but they made false promises that I will get the amount. They took my bank details for refund and copy of bill for repairing the same. Now after around 40 days, snapdeal is saying that they didn't commit on refund of compensation and will not get any refund. I had claimed for Rs 8000.00 as repair cost with original bill. My order ID is 14615797848 and ref no is 28781359. Also there is no way I can contact them. They don't receive my call and never reverted back to me. They don't reply to emails. Please help me resolve the issue and get the refund. Thanks.
Complaint Against / To: Snapdeal

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    Snapdeal

    by Snapdeal:

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    Dear Balkrishna Patil,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.