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Shopclue product taken not delivered butsaying it delivered

Complain ID : CCN016921   36  

Airtel Complaint Complaint Date: March 31, 2016
In reference to order no. 88441046, for ADYBird Mens black yellow spider casual shoes 809
Code: 87368253, M/S Shopclue sent us under sized shoe, upon writing to them for under sized shoe, they take back shoes from us by giving wrong committment that money would be returned. Now neither shoe replacement has been provided till date nor it's money has been refunded to us. When calling to M/S shopclue now they started saying lie that shoe has been delivered and email has been sent to us for the same i.e. shoe has been delivered whereas fact is that neither shoe has been delivered nor money refunded to us.

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