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Urgent Escalation: Harassment, Service Barred Despite Pending KYC Dispute – Mobile No. 7894xxx400

Complain ID : CCN064364   0  

Airtel Complaint Complaint Date: July 25, 2026
I respectfully seek your personal intervention in resolving an issue that has caused me immense hardship.

My Airtel mobile number has been my digital identity for more than 12 years. Throughout this period, I have used the number continuously and in good faith. I was never aware that the SIM was registered in another person's name.

I approached the Airtel Store only because Airtel requested me to complete KYC re-verification. I visited the store with the sole intention of updating the records and complying with Airtel's requirements. Instead of assisting me in regularizing the connection, all my mobile services were barred immediately.

What has caused me even greater concern is that my services were barred on 22-07-2026, immediately after I had recharged the number for 56 days, despite Airtel's written communication clearly mentioning 01-08-2026 as the last date for completing the process. This sudden disconnection has caused severe inconvenience, disrupted essential services, and exposed me to potential financial and security risks.

I request you to kindly consider the following facts:

- I am a retired senior citizen.
- I have been using this mobile number continuously for over 12 years.
- I genuinely never knew that the SIM was registered in another person's name.
- I voluntarily visited the Airtel Store only because Airtel requested KYC re-verification.
- I have always used this number honestly and without any fraudulent intent.

This mobile number is linked to almost every important aspect of my life, including:

- Aadhar number
- Bank accounts and UPI services
- Insurance policies
- Employment records
- WhatsApp
- Amazon account
- Electricity distribution company account
- Various government and private services

The sudden suspension of my services has placed me in an extremely difficult situation and has affected my ability to access essential financial and digital services.

Considering my age, my long and genuine usage of this number, and the exceptional hardship caused, I humbly request a one-time humanitarian review of my case. I sincerely request that Airtel restore my services and provide a practical resolution that allows me to continue using the number I have relied upon for over a decade.
Complaint Against / To: Airtel Telecom service provider

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