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Product Deliver to Wrong Person On Road Delivery & still not refunded my amount Tottly Fraud

Complain ID : CCN024759   35  

Airtel Complaint Complaint Date: December 5, 2016
hello this is my order no OD607373003924106000 For Samsung ON5 Gold Mobile placed on 19/10/2016. When it reached to hub they deliver to some other person / On road delivery without any ID-PROOF of that person. i go to office for getting my product they decline to give me that product and say we deliver that product to other person . they say do what you want file complaint or anything. they miss behave with me very badly, i complaint in flipkart support for getting my product back to me they say we arrange delivery but olready courier partner delivered that product to other person. i ask for proof of delivery like VOTERCARD/ADHAR CARD/PASSPORT they get ANY proof with prepaid order but in this case they not taking any id proof from that person.. Courier person are tottaly fraud. they say aftert delivery you will not do anything of our company. AFter checking all details by flipkart and Not getting any proper confirmation & ID-PROOF delivery of that person they say we will refund your amount completely but still not getting refund. PLEASE HELP ME REGARDING THIS I WANT MY REFUND BACK OR OTHER WISE I FILE FIR FOR THAT PRODUCT, I HAVE ALL BANK DETAILS AND TRANSCTION DETAILS AND OF THAT ORDER THIS IS LAST WHEN I WAIT FOR LITTLE BIT MORE OTHER WISE I LL TAKE ACTION FINALLY

Now flipkart not reply in my mail last mail i recieved from flipkart is this

Hi Seema,

Order ID: OD607373003924106000
Tracking ID: 175047740

We’re writing to you about the status of your mentioned order. We regret to inform you that our courier partner failed to provide update regarding delivery.

We request you to kindly revert with a confirmation on the next course of action you would like us to take in this regard. We would be able to have the complete amount refunded.

If you have received the consignment after the complaint being raised, please acknowledge the same by replying to this e-mail so that we will confirm with our courier partner.

We have notified this issue to our concerned team so that necessary investigation can be done to find out where exactly the product got delivered. I assure you that such issues will not re-occur and you will have a hassle free shopping experience with us in future.
We apologize for any inconvenience this may have caused to you.
Awaiting your reply.
Thank you for choosing Flipkart.com.

Regards,
Allwin Anthony
Flipkart Customer Support
Complaint Against / To: www.Flipkart.com

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