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No proper response/Refund not yet done

Complain ID : CCN024323   32  

Airtel Complaint Complaint Date: November 15, 2016
Dear Sir,

In the reference to the above, i have cancel my order before despatching and got cancel confirmation also. Now i have been calling them for refund from one month, they are asking to return the product. how it is possible, since i have not received materials despite paying upfront how can i return ?
Kindly help in getting refund
Complaint Against / To: Refund for -Order #100037303 Placed on 6 October 2016 to JOMSO

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