Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Early deactivation of my half channels on airtel digital tv

Complain ID : CCN042244   30  

Airtel Complaint Complaint Date: October 13, 2019
I recharged my airtel dth on 18th september 2019 customer id-3021635960 registered mobile number -8447909842 and my next recharge date is 15th october 2019..but from 12th October Half of my channels are deactivated..and when I call to customer care for the inconvenience they told me that your account balance is over..And when I told them my half channels are still active how is this possible if my balance is over then how are they running for that they tell its out of our knowledge we can't help about this... I am uploading 2 images where it is clearly show that on 13th oct today my account balance is still 37.40 ruppes and my recharge due date is 15th october 2019..and half of my channels are still running for that I am also uploading an image of star gold channel running on my tv on 13th october morning ..i want airtel to sort out my problem or give me 1 month free Recharge for this kind of disgusting service
Complaint Against / To: Airtel dth customer care

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.