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Cash bonus issue, Why not my bonus adding with my cash bonus although

Complain ID : CCN037537   38  

Airtel Complaint Complaint Date: February 20, 2019
Modified date: February 23, 2019
Why not my bonus adding with my cash bonus although when I see my transaction money I got 8.66...and 12
Both showing in my transaction but not yet get

Please solve this problem sir

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